Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

Please email us at customerservicepuregains@gmail.com to request a refund.

Please note returns for online purchases will need to be sent back to us to inspect the product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any shipping charges within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.